Returns
We at Kitzen strive to ensure your satisfaction with our products. If for any reason you are not completely satisfied with your purchase of the Kitzen mop & bucket set, we offer a hassle-free return policy within 30 days of the purchase date. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
Refunds
Upon receiving the returned item and verifying its condition, we will initiate a refund to your original method of payment. Please note that shipping costs are non-refundable. The time taken for the refunded amount to reflect in your account may vary depending on your payment provider.
How to Initiate a Return
To initiate a return, please contact our customer service team at support@kitzenkitzen.com with your order number and details. Our team will guide you through the return process and provide further instructions on returning the item.
Damaged or Defective Items
If your Kitzen mop & bucket set arrives damaged or defective, please contact us immediately with photos showcasing the issue. We will promptly address the situation and either provide a replacement or initiate a refund as per your preference.
Exchanges
While direct exchanges for different items are not available, if you wish to exchange your Kitzen mop & bucket set, please follow the return process outlined above. Once the returned item is received and processed, a refund will be issued according to our refund policy. You can then place a new order for the Kitzen mop & bucket set or any other product from our store.
Contact Information
For any queries or assistance regarding returns and refunds, please reach out to our customer service team at support@kitzenkitzen.com
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